Levi Woodard Link to heading

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Communications and technical professional with sales and leadership experience.

Rapid City SD, USA —– levi(@)woodarddigital.com —– @LeviWoodard98 —– /in/leviwoodard

About me Link to heading

My drive centers around empowering others, guiding them to unlock their potential and become their best selves. My journey as a 911 dispatcher has honed my communication skills, allowing me to connect with diverse individuals in their most critical moments. I am naturally proactive, eager to lead initiatives, and committed to bringing projects to fruition.

My background spans business management and sales, where I’ve navigated challenges like financial delays, material shortages, and environmental constraints. My hands-on role in the fire department, managing essential tech infrastructure and inventory, complements my technical support expertise, offering me a comprehensive perspective on technology application and management. This dual experience equips me with a holistic view of the tech landscape, from direct user support to strategic team leadership.

Detail-oriented and highly organized, I thrive in environments that demand creativity and precision in meeting objectives. My philosophy of extreme ownership drives me to excel in my responsibilities, balancing intense work dedication with equally passionate leisure pursuits. Early promotion to Captain at the fire department exemplified my commitment to growth and team advancement, reflecting my ability to inspire and elevate those around me. At Akamai, I consistently outperform peers by maintaining superior work volume, customer satisfaction, and quality control standards, often exceeding benchmarks by ample margins when compared to peers.

This blend of leadership, technical acumen, and unwavering dedication defines my professional ethos, underscoring my commitment to excellence in every endeavor.

Experience Link to heading

Akamai Technologies - Fall 2022-Present Link to heading

• Customer Support Specialist– Problem solving and providing effortless customer experiences. Troubleshooting, diagnosing, and resolving customer issues for all products and services. Functional purpose is to foster an environment in which customers can learn, grow, and be successful.

• Business Incident Lead (Incident Management Role) – Managing service incidents, internal and customer facing communication related to incidents. Building and implementing recommendations to improve the quality of service delivered by the Incident Management Team.

Linux, Security, Networking, DNS, Domains, Attention to detail, Infrastructure Management, Oral communication, complex multi-step problem solving, data management, Negotiation, Team, Planning and organization, Incident Response.

Fit Responder - 2022-present Link to heading

• Dynamic client advisor role focused on engaging leads, offering personalized fitness consultations, and designing customized solutions. Key responsibilities include establishing trust, closing sales through understanding client needs, and presenting effective programs. Maintain and enhance client relationships, act as the intermediary with fitness coaches, and support client progress.

• Part of a team that regularly shatters industry norms closing more than 50% of leads that we work with.

Lead Management, Sales, Record Keeping, Ongoing Support & Nurturing, Target achievement.

Pennington County 911 - 2018-2022 Link to heading

• Process 911 and administrative calls on a rotating 24-hour schedule, maintain communication with units in the field and other co-workers in a fast-paced ever-changing environment. Gathering and recording important information from callers to determine necessary response. Monitoring computer systems, relaying necessary emergency information to appropriate sites, personnel, and agencies. Maintaining records, and information relating to emergency calls and other highly sensitive materials. Interpreting and relaying directions to responders. Providing appropriate emergency instructions to callers depending on the situation at hand.

Analytics, prioritization, task ownership, customer\client relationship, collaboration,critical thinking, information processing, attention to detail, customer service, oral communication, complex multi-step problem solving, data management.

Rapid Valley Fire Department - 2015-Present Link to heading

• Firefighting and administrative duties, onboarding and training, preparation of required reports and records; ensuring compliance with policies; supervising operations; participation in training programs and drills; enforcement of discipline. Maintain department inventory. Disburses supplies and equipment to personnel as required. Maintains stocks of uniform items and equipment, replenishes stocks when necessary. IT administrator for inhouse and cloud systems. Experience managing multiple Windows and Linux machines, Improving, modifying, troubleshooting, training, in a small business type environment.

Team Management, customer\client relationship, planning, B2B communication, collaboration, prioritization, hybrid work, employee onboarding and training, Attention to detail, problem solving, oral communication.

Woodard Digital Link to heading

• Self Employed position providing IT services for small businesses in the SD area, Graphic design, email systems, websites, and mobile device service working both remote and onsite.

Customer\client relationship, sales, planning, B2B communication, prioritization.

What I bring to the table Link to heading

Leadership and Communication Skills: Link to heading

• Extensive experience in leadership and public-facing roles, adept at engaging with individuals and teams both in-person and remotely. Proven ability to establish trust, close sales, and maintain client relationships.

Technical Expertise: Link to heading

• Proficient in Microsoft Office Suite and Google Workspace.
• Skilled in computer networking, hardware support, and repair, with a foundational understanding of programming languages.
• Experienced in Linux and Windows administration, providing technical support across various environments.
• Experience in Docker\containerization, Ansible, with limited experience in Kubernetes.
• Currently involved in projects learning Salt, Go, and more.

Problem-Solving and Critical Thinking: Link to heading

• Demonstrated excellence in problem-solving within fast-paced, dynamic situations. Ability to analyze complex scenarios, develop comprehensive action plans, and achieve goals while adhering to high standards.
• Data-driven approach with a focus on metrics to evaluate and improve performance, applying this mindset to both professional and personal tasks.
• Multitasking and High-Paced Environment Adaptability:
• Exceptional multitasking skills, comfortable working with multiple information sources in high-paced environments.

Industry Experience: Link to heading

• Broad experience spanning customer service, IT, firefighting, and administrative duties, including onboarding and training, compliance, supervision, and inventory management.
• Background in the construction industry, encompassing field and management roles, demonstrating team leadership, business planning, and B2B communications.

Customer Success and Service: Link to heading

• Years of experience in customer success and service, effectively working between multiple stakeholders. Proven track record in problem-solving, providing effortless customer experiences, and fostering environments for customer learning and success.